We want you to be happy with your kit. If something is not right, we will sort it out. This page explains how.
You can return most items within 30 days of delivery. The item must be unused, in the condition you received it, and in its original packaging.
This is our own policy. It sits on top of your legal rights, not instead of them.
Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving the goods. You then have 14 more days to send them back.
Our 30-day window is longer than the law requires. You can use whichever applies to you.
Please do not send items back before you have spoken to us. Unannounced returns can go missing.
If you are returning an item because you changed your mind, you pay the return postage. Larger items may need a carrier. We will quote and agree the cost with you first.
If the item is faulty, damaged in transit, or not what you ordered, we pay. You are never out of pocket for our mistake.
We inspect returns when they arrive and email you the outcome. Approved refunds go back to your original payment method.
We refund within 14 days of receiving the goods, as the law requires. Your bank may take a few days more to show it.
For change-of-mind returns we refund the purchase price, less any collection charge agreed in advance. For faulty goods we refund in full.
Check your delivery when it arrives. Tell us about damage or missing parts within 48 hours. That lets us raise a claim with the carrier.
Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement or refund for faulty goods. Call 0800 368 8590 and we will put it right.
Check your bank account first. Then contact your card issuer, because posting a refund can take time.
If it still has not appeared, email [email protected] and we will chase it.