Delivery is free on every order to UK mainland addresses. There is no minimum spend and no handling fee at checkout.
If you are in the Scottish Highlands or islands, Northern Ireland, the Isle of Man or the Channel Islands, call 0800 368 8590 before you order. Some suppliers charge extra for these postcodes, and we will confirm the cost first.
Lead times vary by brand, so we show the expected time on each product page. Read it before you order, especially if you are planning a build.
Most stocked items dispatch within a few working days. Cabinets and made-to-order systems take longer, because they ship direct from the manufacturer.
If a date changes, we tell you as soon as we know. We would rather give you an honest date than a hopeful one.
Our suppliers and distributors dispatch most orders direct. That keeps handling down and gets kit to you faster.
Small items go by courier. Cabinets, racks and larger systems go on a pallet. Pallet deliveries are kerbside, so please plan how you will move the item.
You will get tracking details by email once the order leaves the warehouse.
Look over the goods before you sign. Tell us about damage or shortages within 48 hours, so we can raise it with the carrier.
If nobody is home, the carrier will leave a card and rebook. Repeated failed deliveries may incur a redelivery charge from the carrier.
We work hard to hit the times we quote. Delays are rare, but they happen.
If your order has not arrived when expected, call 0800 368 8590 or email [email protected]. We will chase the carrier and keep you posted.
Please do not book an electrician or take time off work until the goods are with you. We cannot cover costs you incur before delivery lands.
Changed your mind? See our returns and refund policy. You have 30 days from delivery.